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Terms and Conditions

 Lucky Lucky Club Loyalty Programme Terms

Introduction

  1. These are the terms and conditions (Terms) for Saben’s Lucky Lucky Club loyalty programme (Loyalty Programme). These Terms were updated in June 2024.
  2. By creating an account on the Saben (Website), you are automatically enrolled in the Lucky Lucky Club Loyalty Programme (LLC). By creating an account, you are deemed to have read and accepted these Terms.

Loyalty Points

  1. To collect Loyalty Points, you must be logged-in to your customer account when you make a purchase.
  2. Loyalty Points cannot be applied if you checkout as a guest.
  3. You can only accrue Lucky Points on purchases made directly from the Saben.co.nz or Saben.au website or, the Saben Ponsonby and Newmarket boutiques.
  4. Loyalty points do not accrue on Saben purchases made at our Auckland International Airport Store or, any other third-party website or physical store.
  5. Loyalty Points earned on purchases made through the Saben Website or, in one of our Saben brand-owned boutiques (5) are based on the amount you spend. For every one dollar ($1) unit of your local currency you spend with Saben (such currencies being limited to New Zealand Dollars, Australian Dollars, US Dollars, Great British Pounds, and Euro), you will receive one (1) Loyalty Point.
  6. Loyalty Points are earned on purchases charged to your account only.
  7. Loyalty Points are not transferrable or giftable. Your Loyalty Points cannot be combined with anyone else’s points, sold, assigned, or transferred.
  8. Loyalty Points cannot be redeemed for cash, gift cards or any Saben products and services, except as expressly set out in these Terms.
  9. Loyalty points will begin accruing from Lucky Lucky Club launch date of Wednesday 31st of May 2023.
  10. Loyalty Points cannot be retroactively earned or applied on purchases made before Wednesday 31st of May 2023.
  11. Purchases made at the annual Saben workroom sale are not eligible for Loyalty Point accrual or redemption.
  12. If you purchase Saben items online or in Saben owned brand boutiques and choose to return your order for a full refund, you will not be issued a reward or points refund. Any points earned during the original purchase will be deducted from your account.
  13. If you exchange an item you purchased, any points earned during the original transaction will be deducted from your account. The new points from the exchange purchase will be added to your account. Any rewards that were used on the original purchase may take up to two business days to reflect on your account.
  14. Loyalty Points (Lucky Points) expire 1 year from the date they are earned and must be redeemed as rewards within this time period.

Rewards and Perks

17. Loyalty Points will accumulate in your account in accordance with these Terms. If you have sufficient Loyalty Points in your account, you will be eligible for rewards and perks (Benefits). The amount of Loyalty Points you accrue will also categorise you into different Lucky Lucky Tiers.

Rewards and perks will be:

  • Visible on your LLC Account Dashboard when logged in
  • Applicable at checkout.
  • Must be redeemed within 6 months of reward issue.
  1. Saben reserves the right to remove or change a reward or perk at any time, without notice. All rewards and perks are subject to availability.

Lucky Lucky Club VIP Tiers 

The following rewards and perks are available at each level, once earning the required points to move tiers.

Tier 1, Lucky – Achieved by joining the Lucky Lucky Club

  • 200 Points for Joining
  • Birthday treat 10% off on your Birthday
  • Early access to sales & collection launches
  • Earn 1 Point for every $1 spent*

Tier 2, Lucky Lucky – Achieved by earning 1000 Lucky Points

  • Exclusive 'Lucky Thing' level offers
  • 200 Points for Joining
  • Birthday treat 10% off on your birthday
  • Early Access to sales & collection launches
  • Earn 1 Point for every $1 spent*
  • $20 Voucher*– issued once, on entering Tier two (Lucky Lucky)

Tier 3, Lucky Lucky Thing – Achieved by earning 2250 Lucky Points

  • Exclusive 'Lucky Lucky Thing' VIP offers
  • 200 Points for Joining
  • Birthday treat 10% off on your birthday
  • Early access to sales and collection launches
  • Earn 1 Point for every $1 spent*
  • 20% off your next order – issued once, on entering Tier three (Lucky Lucky Thing)

* Minimum spend applies.

Lucky Lucky Club VIP Tiers Rewards issued to accounts between May 2023 - May 2024 only.

Tier 2, Lucky Lucky

$50 Voucher -  Issued once, on entering Tier 2. This reward can be redeemed with a minimum purchase amount of $250 and over, made in one transaction, and can not be combined with other discounts. This reward expires 12 months from issue date.

Tier 3, Lucky Lucky Thing

Free Webbing Strap of choice* - Issued once, on entering Tier 3. This reward can be redeemed with a minimum purchase of $299 and over, and chosen from the available webbing straps at the time of redemption.

Review of Loyalty Level

Saben reserves the right to change the point milestone entry mechanics, for each VIP tier, at any time without notice. This may include reducing or increasing the number of Lucky Points required to reach a new VIP status level.

Ways to earn.

  1. Make a purchase
  2. You will receive one Loyalty point for every one dollar spent when making a purchase. If you purchase sale or discounted items, will only receive the points to the actual dollar amount spent and not the original price of the products.
  3. Points cannot be applied retroactively on purchases made prior to the launch of the Lucky Lucky Cub as stated in above terms, or when the user checked out as a guest.
  4. You do not earn points on purchases made at the Saben Auckland International Airport Store, via third party websites, or stockists.
  5. Join the Lucky Lucky Club (LLC)
  6. You will earn 200 points for Joining our Loyalty Program, from the date of launch of Wednesday 31st of May 2023.
  7. You can earn 200 Lucky points when you first join the Loyalty Program only once, and any duplicate accounts will be disqualified.
  8. Write a Review
  9. You will earn 50 points for leaving us a review on one of our products if you have purchased direct from Saben.co.nz, Saben.au or, from one of our Saben owned boutiques.
  10. After making a purchase, you will receive an email asking you to review your purchase– follow the link on the email to leave us a review.
  • If you write a product review and you did not follow the link on the review specific email, you will not receive Loyalty Points on your account.
  1. Lucky Birthday Points
  2. You will earn 200 points on your birthday, and you will earn this reward once every year.
  3. You must have joined the Lucky Lucky Club Loyalty program at least 30-days before the date of your birthday to be eligible for your Loyalty points.
  4. Like and Follow us on Social
  5. Facebook
    • After joining the program, like us on Facebook and you will earn 25 Lucky Points.
      Instagram
    • After joining the program, follow us on Instagram and you will earn 25 Lucky Points.
  • Share on Facebook
    • After joining the program, Share the Saben Facebook page and you will earn 25 Lucky Points.

 

Ways to Redeem rewards online (points)

  1. Points are redeemable on orders over $150 NZD and only eligible for redemption on Saben.co.nz and Saben.au
  2. 20 Lucky Points is the equivalent of $1. You can only redeem order discounts (rewards) in 20-point increments.

Ways to Redeem rewards in-store (points)

  1. Points are redeemable on orders over $150 NZD and only eligible for redemption in our Ponsonby and Newmarket boutique.
  2. You may only apply one discount (reward) at the point-of-sale for each transaction.
  3. Discounts at the point-of-sale will be applied in increments; $5, $10, $15, $20, $25, $30, $35, $45, $50, $100, $150, and $200 NZD.

Redeeming rewards – terms.

  1. Rewards cannot be used in conjunction with any other discount codes or rewards.
  2. Rewards cannot be redeemed at our Auckland International Airport Store, at Saben’s Annual workroom sale or, on third party websites including but not limited to; The Mall, The Market, Airpoints, Fly Buys, The Iconic, or our stockist partners.
  3. Points cannot be redeemed for cash, or for physical gift vouchers.
  4. Customers must redeem points on their own account.
    33. Saben items purchased online or in Saben owned brand boutiques which are returned for a full refund, will not be issued a reward refund (points).
  5. Items exchanged will require Saben to manually add points on to your account. This can take up to two business days.

Deduction of Points, Suspension, and Disqualification

  1. Saben reserves the right to remove any Loyalty Points from your account where:
  1. Loyalty Points are recorded, added or earned in error (including where points have been added but there has been no corresponding purchase of qualifying goods);
  2. or where points were added in error, by accident or by a system error
  3. and/or Loyalty Points relate to a purchase that is cancelled or where a refund is given.
  4. Saben may suspend your ability to claim a Benefit, without notice, if Saben considers on reasonable grounds that points may have been collected by you as a result of fraud.
  5. Saben reserves the right to disqualify any person from further participation in the Loyalty Programme if, in Saben’s judgment, that person has violated any of the Terms. Suspension or disqualification may result in loss of accumulated Loyalty Points.

General

  1. These Terms, including how Loyalty Points may be accumulated and/or redeemed, may be amended by Saben at any time without notice to you. By using the Website and/or participating in the Loyalty Programme, you agree to be bound by the then-current Terms. Current Terms can be viewed on the Website, so it is recommended that you check these periodically. Saben reserves the right to change these Terms without notice.
  2. From time-to-time Saben may provide you with additional offers or promotions in connection with the Loyalty Programme (Promotions). These Terms shall apply to such Promotions in addition to any specific terms accompanying such Promotions. In the event of any inconsistency, the specific terms of the relevant Promotion shall apply.
  3. The Loyalty Programme may be terminated at any time without notice to you. In the event the Loyalty Programme is terminated, Saben reserves the right to cancel all Points accrued by you.
  4. Except for any liability that cannot be excluded by law, Saben (including its officers, employees and agents) excludes all liability (including negligence) for loss or damage, whether direct, indirect, special or consequential, arising in any way out of the Loyalty Programme or any membership, including where arising out of:
  • any technical difficulties, network failures, virus or equipment malfunction (whether or not under Saben’s control);
  • any loss, theft, unauthorised access or third-party interference with or of Loyalty Points or the rewards and perks (including any voucher);
  • any Points or Rewards and perks that are not properly recorded against your account; and/or participation in, or termination of, the Loyalty Programme.