Discover new season AQUA AURA in-stores and online | Free Shipping Australia Wide

Discover new season AQUA AURA in-stores and online | Free Shipping Australia Wide

Spoil Mum with Saben this Mother's Day - Sunday May 12th | Add Free Gift Wrapping to cart

Search

Search

FAQ

Lucky Lucky Loyalty Club

The Lucky Lucky Club or 'LLC' for short is our loyalty program. It's a way to say thank you to our Sabenettes who keep coming back for handbag happiness.

Once you join the LLC, you will start earning lucky points on every dollar you spend. $1 spent = 1 Lucky Point.

You can then spend your lucky points as discounts online and in-store.

Join the club here and create an account. You'll earn 200 points just for joining!

Earning Lucky Points

You can earn Lucky points on every purchase on saben.co.nz, or on purchases in our Ponsonby and Newmarket boutiques.

For online purchases you must be logged into your customer account to earn points. Our store staff will process your order under your customer account. Please note, you must have set up an online account, for points earned in-store to connect with your online account. You must use the same email address.

You can also earn points for following us on social media, and entering your birthday.

Find out all the ways to earn here.

Click on the Loyalty Login button in the footer of our Customer Care menu.

Sign into your customer account. Your points balance will show at the top of the pop up.

If you recently used points for a reward, but have not spent them yet, check the "Your rewards'' tab.

Try clicking out of the loyalty pop up, and re-opening. It can sometimes take longer for points to show up. Please contact our customer care team hereif you believe you are missing points.

To earn 50 points writing a product review, you must complete an email request for review of an item purchased from 31st May onwards.

We are unable to award points for reviews submitted on product pages not via email request, as we need to authenticate purchases. This ensures we do not receive fake product reviews.

Unfortunately at present you are unable to earn or spend points at the Saben Auckland International Airport store. We are working to extend our loyalty program in the near future.

Sign into your Lucky Lucky Club customer account, and click on the "Ways to earn" banner. You'll see options to:

- Like us on Facebook
- Share on Facebook
- Follow us on Instagram

If you already follow us, you'll still need to click through each one to activate the points.

Spending Lucky Points

You can exchange your Lucky points for discounts online and in store at our Ponsonby and Newmarket boutiques.

Online

To redeem your points against an online purchase, make sure you are signed into your customer account. The sign in button is in the top right hand corner of the screen. Once signed in click on the loyalty sign in button in the footer under customer care. Open the loyalty pop up, and click on "Ways to redeem", then click on "Order discount". You can then select on a scale, how many points you'd like to spend in 20 point increments. 20 points = $1 discount. Once you have selected the amount you'd like to use, you'll be given a unique code for that reward. You can apply it straight to checkout or manually copy and paste it and enter it at checkout.

Please note, you can only use one discount code per transaction so we recommend you use the maximum points available in one reward.

If you close your browser and decide to purchase later, your reward will still be "issued" and will be waiting for you in the loyalty pop up.

To find your reward at a later date, sign into your customer account and click on the loyalty login. At the top of the pop up you will see a banner with ''Your rewards''. Click to view your issued rewards. If you have already used your points on a reward (but not spent them at checkout), your unique code will be loaded here.

Once a reward is issued, you can not "undo" it. You don't have to spend the code straight, however your points will expire 12 months from issue.

In-store

Let one of our store team know you would like to spend your lucky points on a purchase. You can spend your Lucky points in increments of 100 points ($5) in-store.

Please note you must have made an online account first, before you can earn points in-store. The store team can guide you through signing up online while in-store. They will need to process your sale under your same customer account and email address so the points are loaded to your account.

Lucky Points are not transferrable or giftable. Your points cannot be combined with anyone else’s points, sold, assigned or transferred.

Loyalty points cannot be redeemed for cash, gift cards or any Saben products and services, except as expressly set out in the Terms & Conditions.

Lucky Points expire 12 months from the date they are earnt. You'll get a reminder via email before your points expire.

Lucky Lucky Club VIP Tiers

The VIP tiers offer unique rewards and perks at every level.

When you join the Lucky Lucky Club you will be added to Tier 1 - Lucky.

01 - Lucky Benefits:

- 200 Lucky Points for joining
- Birthday treat 10% off on your Birthday + 200 Points
- Early access to sales & collection launches
- 1 Point for every $1 spent

When you earn 1000 points you will move to Tier 2 - Lucky Lucky.

02 - Lucky LuckyBenefits:

- Exclusive Lucky Lucky offers
- $20 Voucher*

When you earn 2250 points you will move to Tier 3 - Lucky Lucky Thing.

03 - Lucky Lucky Thing Benefits:

- Exclusive Lucky Lucky Thing offers
- Free feature Webbing Strap*
- 20% off your next order*

*T+C's Apply - Minimum spend required

Click on the Loyalty Login button(here)in the footer of our Customer Care menu.

Sign into your customer account. Your VIP status will be listed under your points balance. You'll also be able to see how many Lucky points you need to reach the next VIP tier.

Please read our full terms and conditions or reach out to one of our customer care team.

... Just Wondering

Saben was founded by Roanne Jacobson in 2002. What started in her parents garage has now become a globally respected and sought-after brand. You can read the full story here.

Saben's head office is in Auckland (Tamaki Makaurau), New Zealand (Aotearoa) but we deliver handbag happiness globally.

Often mispronounced, the correct way to say it is... "SAY-BIN''. Saben is named after founder and creative director Roanne Jacobson's grandmother, Sarah Saben.