You can exchange your Lucky points for discounts online and in store at our Ponsonby and Newmarket boutiques.
Online
To redeem your points against an online purchase, make sure you are signed into your customer account. The sign in button is in the top right hand corner of the screen. Once signed in click on the loyalty sign in button in the footer under customer care. Open the loyalty pop up, and click on "Ways to redeem", then click on "Order discount". You can then select on a scale, how many points you'd like to spend in 20 point increments. 20 points = $1 discount. Once you have selected the amount you'd like to use, you'll be given a unique code for that reward. You can apply it straight to checkout or manually copy and paste it and enter it at checkout.
Please note, you can only use one discount code per transaction so we recommend you use the maximum points available in one reward.
If you close your browser and decide to purchase later, your reward will still be "issued" and will be waiting for you in the loyalty pop up.
To find your reward at a later date, sign into your customer account and click on the loyalty login. At the top of the pop up you will see a banner with ''Your rewards''. Click to view your issued rewards. If you have already used your points on a reward (but not spent them at checkout), your unique code will be loaded here.
Once a reward is issued, you can not "undo" it. You don't have to spend the code straight, however your points will expire 12 months from issue.
In-store
Let one of our store team know you would like to spend your lucky points on a purchase. You can spend your Lucky points in increments of 100 points ($5) in-store.
Please note you must have made an online account first, before you can earn points in-store. The store team can guide you through signing up online while in-store. They will need to process your sale under your same customer account and email address so the points are loaded to your account.
