Matilda Crossbody Black + Chunky Chain

Shipping

Free Express Shipping

Free express shipping on all orders $300 NZD / AUD and over*
Please note: Luggage orders have a flat $20 delivery fee for all NZ orders. We can not ship luggage internationally.
Please note: Outlet products have a flat $10 delivery fee for all NZ orders / $25 fee for all AUD orders.




Standard Shipping Rates:

• New Zealand: $10 NZD flat rate for orders under $300
  Estimated delivery: 7-14 business days
• Luggage Orders - have a flat $20 delivery fee for all NZ orders. Luggage can not be shipped internationally.
• Outlet Products - have a flat $10 delivery fee for all NZ orders.
  
• Australia: $25 AUD flat rate for orders under $300
  Estimated delivery: 7-15 business days
• Outlet Products - have a flat $25 delivery fee for all Australian orders.
  

Rest of World: $49 NZD flat rate (excludes local duties and taxes)


Important Shipping Notes:

• We cannot ship to P.O. Boxes
• USA Orders: Please note that orders over $200 USD will be subject to additional tariffs
• Black Friday Notice: Due to high demand during our Black Friday sale period, please allow an additional 7-14 business days for delivery. We appreciate your patience as we process increased order volumes.

Returns & Exchanges

We hope that you love your new SABEN piece and are completely satisfied with your order. If for any reason you wish to return or exchange your order or a portion of it, please notify us and return your items within 14 days of receiving your order.

Standard Return Policy:

• Items must be returned within 14 days of receipt
• Items must be in their original condition with tags attached
• Proof of purchase required

Returns not meeting these conditions will be accepted at our discretion only

Black Friday Sale Exclusions:

• FINAL SALE: Products discounted 25% or more during Black Friday are not eligible for returns or exchanges
• All Black Friday Final Sale items are marked clearly on the product page
• Sale items discounted less than 25% follow standard return policy
• Regular sale items (non-Black Friday) are not eligible for returns or exchanges for any reason

How to Return:

1. Contact us within 14 days of receiving your order
2. Ensure items are unworn, unused, and in original condition with all tags attached
3. Include proof of purchase
4. Send items back using a tracked shipping method (customer responsible for return shipping costs)

Processing Time:

• Please allow 7-14 business days for returns to be processed once received
• Refunds will be issued to the original payment method

Items Not Eligible for Return:

• Final sale items (25%+ discount during Black Friday)
• All other sale items
• Items returned without tags or in used condition
• Items returned past the 14-day window

*Terms and conditions apply. Free shipping threshold based on order subtotal before taxes and after discounts.

This piece was made with Leather Working Group gold certified leather, in one of two boutique factories. Read more about where your piece was made here.

Caring for your SABEN

We hope to be by your side for many years to come. We’ve created an easy to follow care guide to keeping your bag looking as fresh as the day you got it.

Join the Lucky Lucky Club Loyalty Program to earn lucky points for every dollar spent, alongside exclusive rewards and perks.

For every $1 you spend online or in-store at SABEN you will earn 1 Lucky point. You'll be able to spend your points on purchases and redeem Lucky Club only rewards and perks. Join the Lucky Lucky Club

If you've got questions about how the club works, your points balance, or how to spend them - check out our FAQ page. *Read the full LLC Terms and Conditions here.